FAQ’s  
 
1. Has Prata.pt got a physical store?
No, our store is only on-line (in the internet)
 
2. What is silver 925 ?
Silver 925 is a silver alloy permitted by law. It is the most used alloy by the silver jewels manufacturers. The pure silver is very tender and malleable and for this reason can not be used to produce silver pieces. Alternatively, we use silver alloys (silver 925). This alloy is the resultant mixture of 92,5 % of pure silver with 7,5 % of copper. This alloy is the most used nowadays and it is recognized by Contrastaria Portuguesa.
 
3. Have your pieces the legal marks?
 Yes, all our pieces are contrasted with the manufacturers` responsability mark, according the legislation.
 
4. Why do silver pieces have a rhodium plating?
To avoid silver oxidation (nowadays silver don´t get dark so quickly). The rhodium plating gives silver a colour and brightness similar to white gold.
 
5. What is I. N. C. M.?
I. N. C. M. stands for Imprensa Nacional Casa da Moeda authority from Portugal. I. N. C. M. is a regulatory entity which assures that silver touch respects the legislation. I. N. C. M. applies a legal mark in all precious metals that respect the legislation. This way, protects the consumers and avoids fraud and falsification.

 

 
6. Pieces´ prices include VAT (Value-Added Tax)?
Yes, VAT is included in the prices shown.
 
7. What is the delivery time?
First of all we need to check if the product is in stock. We also need your proof of payment. If these requirements are met the product will be delivered within 24 hours (excluding weekends and public holidays).
 
8. Is it safe to buy in Prata.pt ?
Yes, the electronic payments are processed by a specialist partner. Prata.pt has no access, in no moment, to your data.
 
9. Have Prata.pt´s products warranty?
Yes, two year warranty.
 
10. Have Prata.pt´s products technical assistance?
Yes, all pieces have technical assistance. You should always keep the invoice or proof of payment because it may be asked.
 
11. Have all products stock?
No, some customized products are produced manually exclusively for you. In these cases we need to contact the manufacturer to know the delivery time. The majority of the products have stock.
 
12. Has Prata.pt got paper catalogues?
No, we only have got a on-line catalogue in www.prata.pt.
 
13. Can I suggest modifications to the products that you sell in www.prata.pt? Can I suggest new colours, sizes and lengths?
Yes, all modifications are possible. All you need to do is use our e-mail address or Customer Service Number (22 9513169). We will give you a budget that you must approve. Under the law, it´s not possible the return, cancellation and reimbursement of customized products.

 
14. What kind of credit cards can I use to pay?
Visa, Mastercard and American Express.
 
15. I don´t want to use credit cards. Can I use Multibanco?
Yes, you can pay your shopping using an ATM machine or through HomeBanking ( exclusive for Portugal ).
 
16. Can the delivery address be different from the invoice address?
Yes, without any problem.
 
17. Can I pay after receiving the product at home?
No, Prata.pt deliveries the product after receiving the proof of payment.
 
18. Is it possible to cancel an order?
Yes, if the request was not sent. You can apply for the cancellation using our contacts. However, under the law it´s not possible the return, cancellation and reimbursement of customized products.
 
19. What should I do if I receive a product different from the one I ordered?
Prata.pt is commited to make the switch without costs for you.
 
20. Can I return a product in case of regret?
Yes, you can return your order within 14 days upon reception. If you choose to be reimbursed, you will receive the money 30 days after we receive the product. You should deliver the pieces in perfect conditions and contained in the original packaging. To clarify any doubt you should consult the item “Deliveries and Returns”.

 

 
21. How can I rectify data or clarify doubts in the order I made?
To clarify doubts, make modifications and obtain informations about your order please contact us using our e-mail address or our telephone number.

 

 
22. How can I know that Prata.pt received my order?
After choosing the products you want to buy and introducing some required personal data, you´ll receive an e-mail with the order confirmation.
 
23. Are Prata´s products delivered with offer packaging?
Yes, all products are packaged with offer packaging.
 
24. Will I receice the same product shown in the Prata.pt website?
Yes, our goal is to show high quality photos. This way you can see all the details of our products.

 

 
25. Can I receive in my e-mail box informations about Prata.pt´s news and offers?
Yes, the customer can subscribe our newsletter in the Prata.pt homepage (newsletter item) to receive informations about news and offers.

 

 
26. Can I cancel the newsletter subscription?
Yes, you can cancel the subscription at any time you want. In every e-mail you receive there´s a link that allows you the cancellation.

 

 
27. How can I find a product?
You can use the tool Search.This tool is located on the top of the Prata.pt homepage.
 
28. Can I buy on credit in Prata.pt?
No, our company hasn´t got that possibility.
 
29. .
 
 
     
 
Customer service
[+351] 220 141 551
[+351] 914 245 317
Monday to Friday from 9.00 a.m. to 19.00
 
More information
Customer Testimonials
FAQ’s
Data Protection
Terms and Conditions
Deliveries and returns
 
Forms of Payment
Online Dispute Resolution
Info Contrastaria
Complaint book
Size Guide
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