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[+351] 220 141 551
[+351] 914 245 317
Monday to Friday from 9.00 a.m. to 19.00
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19. What should I do if I receive a product different from the one I ordered? is commited to make the switch without costs for you.
20. Can I return a product in case of regret?
Yes, you can return your order within 14 days upon reception. If you choose to be reimbursed, you will receive the money 30 days after we receive the product. You should deliver the pieces in perfect conditions and contained in the original packaging. To clarify any doubt you should consult the item “Deliveries and Returns”.


21. How can I rectify data or clarify doubts in the order I made?
To clarify doubts, make modifications and obtain informations about your order please contact us using our e-mail address or our telephone number.


22. How can I know that received my order?
After choosing the products you want to buy and introducing some required personal data, you´ll receive an e-mail with the order confirmation.
23. Are Prata´s products delivered with offer packaging?
Yes, all products are packaged with offer packaging.
24. Will I receice the same product shown in the website?
Yes, our goal is to show high quality photos. This way you can see all the details of our products.


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