Customer service
[+351] 220 141 551
[+351] 914 245 317
Monday to Friday from 9.00 a.m. to 19.00
 
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  FAQ’s  
 
13. Can I suggest modifications to the products that you sell in www.prata.pt? Can I suggest new colours, sizes and lengths?
Yes, all modifications are possible. All you need to do is use our e-mail address or Customer Service Number (22 9513169). We will give you a budget that you must approve. Under the law, it´s not possible the return, cancellation and reimbursement of customized products.

 
14. What kind of credit cards can I use to pay?
Visa, Mastercard and American Express.
 
15. I don´t want to use credit cards. Can I use Multibanco?
Yes, you can pay your shopping using an ATM machine or through HomeBanking ( exclusive for Portugal ).
 
16. Can the delivery address be different from the invoice address?
Yes, without any problem.
 
17. Can I pay after receiving the product at home?
No, Prata.pt deliveries the product after receiving the proof of payment.
 
18. Is it possible to cancel an order?
Yes, if the request was not sent. You can apply for the cancellation using our contacts. However, under the law it´s not possible the return, cancellation and reimbursement of customized products.
 
 
     
     
 
     
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